Clayhill Medical Practice is pleased to offer you accuRx Patient Triage

Our brand-new innovative way to Contact us Online

accuRx Patient Triage is available Monday to Friday from 8am to 6:30pm (excluding weekends and Bank Holidays.)

Why do we love accuRx Patient Triage ? 

• You do not need to download an APP to any of your devices
• You are not required to set up a username or password
• Parents and Carers can complete the accuRx Patient Triage on behalf of somebody else 
• It's a short form to complete with mainly free text enabling you to tell us exactly what you need to 

Please complete an accuRx Patient Triage today if you would like to book an appointment with the Doctor or Nurse Practitioner.

You do not need to complete an accuRx Patient Triage if you would like to book an appointment with the Nurse for childhood immunisations, dressing change, asthma review, cervical screening etc please phone or visit your nearest branch to book an appointment.

If you are unable to complete an accuRx Patient Triage, please phone or visit your nearest branch and we will complete an accuRx Patient Triage on your behalf.

Contact us online

If you need help with a non-urgent medical or admin request, you can now contact us online Monday to Friday from 8:00am to 5:00pm excluding weekends and Bank Holidays

SUBMIT A NEW REQUEST

• If you require support when the surgery is closed (Evenings, Weekends and Bank Holidays), you can still access NHS self-help advice regarding your condition via accuRx Patient Triage.
• If you have an urgent medical problem and you’re not sure what to do, please call 111 or visit 111.nhs.uk (for people aged 5 and over only). NHS 111 is available 24 hours a day, 7 days a week.
• For medical emergencies please call 999. For example; chest pains, significant shortness of breath, severe bleeding that cannot be stopped or a suspected stroke.

Consultations

Telephone Consultations

This service is available via the reception. The doctor/nurse will call you back. Please note that this service usually takes place at the end of the surgery unless urgent.

 Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

 Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 EMAIL:  clayhillmedical.practicef81006@nhs.net

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website .

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)